Account & Data

Delete your Coutiv account

You can request account deletion without installing or signing in to the app.

1. Delete your account in the app

Open Coutiv and go to Profile → Settings → Delete Account.

Your account is deactivated immediately. You have 30 days to restore it by signing in again. After that window, your account and the personal data listed below are permanently deleted.

2. Request deletion without the app

Email hq@coutiv.com from the email address on your Coutiv account, with the subject “Account Deletion Request”.

We will confirm your request and complete it within 30 days. You do not need to install the app to use this option.

3. What is deleted after 30 days

After the in-app restoration window, we permanently remove:

Your display name, profile photo, bio and handle
Your email address and sign-in connections
Your follows (of people and brands) and friend requests
Your saved boards and their items
Your purchase records, including any fit feedback you left
Your style profile: style quiz answers and any body measurements you entered
Your Style Match ratings (products you marked Love or Pass)
Your closet items
Events you added to your Musa calendar
Your Musa conversation history

We also strip your IP addresses and device identifiers from analytics records. Behavioral event data may remain in aggregated or de-identified form, as it no longer identifies you individually.

Boards you kept private are hidden from everyone. Accounts that never complete sign-up are removed after 7 days.

4. What stays visible to other people

Content you shared with other people — circle chat messages, product comments, and items and votes you added to circles — stays visible to those circles so their conversations remain intact. It is shown as “Deleted Collector”, with no link to you.

Circles you created transfer to another member, or are archived if no one else is in them. Group chat messages are deleted 12 months after they are sent, regardless of whether your account is deleted.

5. Request removal of shared content too

If you also want content you posted removed, email hq@coutiv.com with the subject “Privacy Request”, before or after deleting your account. We will remove it within 30 days.

For the full retention policy, see Privacy Policy §5: Data Retention.